The battle among retail heavyweights for delivery experience supremacy has companies promising an expanding array of delivery options, each seemingly faster and more convenient than the last. Supply chain professionals find themselves responsible for supporting ever-faster fulfillment also must contend with rising customer expectations — not just in terms of on-time deliveries but also regarding consistent communication about order and delivery status, as well as rapid mitigation when things go wrong.
The result? Retail supply chain executives at brands of all sizes find themselves responsible not just for delivering packages quickly and cost-effectively, but for delivery satisfaction with the customer experience. The days of mitigating risk and controlling cost are gone – not your parent’s supply chain. Today’s supply chain leaders require advanced capabilities that allow them to see, uncover and act on shipment data.
Uncover supply chain insights with CSCMP’s CEO, Rick Blasgen, and Convey’s CGO, Kirsten Newbold-Knipp.