Exceptions Calculator

How many customer experiences could you improve by working with Convey?

Parcel

%
Industry average: 10.86%

Freight

%
Industry Average: 10.61%

Results

Carrier Exceptions

Parcel
Freight
Top Actionable Exceptions
Bell Icon
Attempted Delivery
Parcel = 3.5% Freight = 2.1%
Damaged Box Icon
Damaged
Parcel = 1.4% Freight = 1%
Envelope Icon
Incorrect Address
Parcel = 1% Freight = 0%
Bell Umbrella
Weather Delays
Parcel = 0.9% Freight = 1.1%
Watch Icon
General Delays
Parcel = 0.8% Freight = 0.9%

Convey Predicted Exceptions (Unique)

Parcel
Average = 5.9%
Freight
Average = 6.6%



Customer Generated Exceptions (Unique)

Parcel
Average = 2.4%
Freight
Average = 0.03%
Opportunities to Improve the Customer Delivery Experience
Sum of Exceptions
The assumed rates are based on the averages we see across our network of clients. Your rates and top exceptions may vary. We’d be happy to analyze your data to provide a unique and accurate assessment. Fill out the form below and a member of our team will reach out to coordinate.