Exceptions ROI Calculator

How much do delivery exceptions cost your company each year?

Exceptions ROI Calculator

How much do delivery exceptions cost your company each year?

Enter your estimated annual shipment volumes for parcel and freight below and let's get started.

Parcel

Freight

Results

Estimated Annual Delivery Exception Volume

Figures based on industry average exception rates for parcel (9.8%) and freight (12.19%)

Parcel Exceptions
Freight Exceptions

How much could you save if you addressed only a few types of those exceptions?

Bell Icon
Attempted
Delivery
Exceptions
Volume
Exception breakdown
Parcel = Not Typical | Freight =
Cost
$
Average cost per exception
Parcel = Not Typical | Freight = $100
Damaged Box Icon
Damaged
Exceptions
Volume
Exception breakdown
Parcel = | Freight =
Cost
$
Average cost per exception
Parcel = $48 | Freight = $200
Envelope Icon
Incorrect
Address
Exceptions
Volume
Exception breakdown
Parcel = | Freight = Not Typical
Cost
$
Average cost per exception
Parcel = $8 | Freight = Not Typical
Return to Sender
Return to
Sender
Exceptions
Volume
Exception breakdown
Parcel = | Freight =
Cost
$
Average cost per exception
Parcel = $25 | Freight = $400

How Many Customers Do You Stand to Lose This Year?


A recent survey found that nearly 84% of customers who undergo a poor delivery experience at any point in time will not return to the brand for future orders.

The way a retailer responds to a negative situation can have a positive impact on repeat purchases. Consumers who cite previous delivery experiences as a key factor in their retailer selection are 60% more likely to return to a brand that has positively resolved a prior issue.

Apply your customer acquisition costs and customer lifetime value to the


customers you may lose

based on the exceptions above and it becomes clear — you can't leave delivery experience to chance.

Total Annual Cost of Exceptions at Your Company
$
The assumed rates are based on the averages we see across our network of clients. Your rates and top exceptions may vary. We’d be happy to analyze your data to provide a unique and accurate assessment. Fill out the form below and a member of our team will reach out to coordinate.