Customer Tracking Experiences
Beyond track and trace - empower customers with the information and control they demand
Branded Shipment Tracking Page
Standardized shipment and order information in a single place reduces confusion and streamlines the customer experience. Real-time updates ensure no matter how packages are shipped or what happens to them along the way customers are kept in the know. A Convey tracking page is the single source of truth – eliminating the need for calls or emails asking “where is my order?”
- Consistent experience across carriers and service levels
- Real-time updates from multiple carrier and order feeds
- Ability to display proof of delivery images
- Actionable prompts for exceptions like incorrect address or damaged shipments
- Customer subscription and feedback options
- Flexible localization and ad content placement
Flexible, Automated Delivery Notifications
Communication limitations should not be determined by your carrier or delivery partners. Send relevant, simplified information that customers need in real time, regardless of the carrier service level or capabilities. Convey combines over 12,000 shipment status codes from 110+ carriers into 19 easy to understand states that can be used to trigger messages and automate exception management.
- Out-of-the-box alert templates for common delivery statuses and issues
- Customizable 1:1 notifications
- Simple SMS and Email subscription sign up via tracking page or order feed ingestion
- Capture all communication history attached to the internal shipment record
Self-Service Delivery Appointment Scheduling
Over ⅓ of all large item, home deliveries encounter significant issues around scheduling—resulting in multiple days of delay and irate customers. The old way of making multiple phone calls doesn’t work for tech savvy consumers, and is extremely inefficient for carriers and shippers. Convey automates delivery scheduling via an online interface that empowers customers to reserve delivery windows in as few as two clicks.
- Simple to implement and customized to carrier requirements
- Automated, mobile-friendly user interface
- Improves both delivery performance and brand experience
- Confirm, reschedule, and set up returns entirely online
Voice of the CustomerIntegrate customer feedback throughout delivery to help identify systemic issues and directly address customer concerns.
Language Localization & ADA ComplianceMeet the communication demands of your customers, regardless of language or accessibility needs.
API IntegrationsCompletely customize the experience by utilizing APIs to power your owned order status pages, emails, SMS and more.
Returns VisibilityGain as much visibility into returns as you have for outbound shipments - know what’s coming back and when it will arrive.
Exceptional Management & ServiceProvide exceptional experience, even when shipments go wrong by empowering support teams.
Returns Pickup SchedulingLarge items need special returns handling and Convey provides tools to make it simple.
Talk to a Convey Engage Expert
For more information on Engage, please complete the form below and a Convey Representative will follow up to schedule a time to answer your questions.