Post-Purchase Customer Experience Analytics
Improve efficiency, customer lifetime value and NPS by making data-driven post purchase decisions
Customer Experience Intelligence
Convey monitors customer engagement and collects direct customer feedback from order to delivery. Understand how frequently customers engage with your brand, their most common activities, and how you are driving traffic back to your site. See how customer feedback varies by carrier, service level, and mode and dynamically address the most commonly reported customer complaints.
Perfect your post-purchase engagement by understanding:
- How customers interact with tracking pages
- Subscription and engagement broken down by customer segment, product, or region
- Click through rates for marketing assets or product content
- Direct customer experience from the first email until after delivery
- Impact of customer ennoblement tools like feedback, delivery appointment scheduling, direct support integration, proof of delivery photos, localization and ADA
Customer Support Analytics
Quickly view work in progress, measure efficiency and benchmark performance for both your team and your shipping partners. See historical performance across individuals, carriers, and case types.
Current activity and historical reporting allow you to:
- View open issues by owner, partner, team, type, and age
- Analyze issues to uncover systemic problems and team gaps
- Understand average first response time by owner, collaborator, team and issue type
- Improve average resolution time and efficiency
- Provide data-driven feedback to improve network operations
Actionable InformationUse data to trigger action - issue appeasements, offer discounts, or communicate with customers, carriers and more. Learn more »
Flexible Integrations and APIEasily connect Convey’s unified delivery experience data with external tools for customer support, marketing, or operations.
Custom ViewsSearch, filter, sort, and save custom views of shipments to quickly and easily segment work for your organization.
Carrier Performance AnalyticsUnified, on-demand insights on customer perception of carrier performance. Learn more »
Talk to a Convey Engage Expert
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