Turn Exceptions into Advantages
Find, collaboratively resolve, and manage last-mile delivery exceptions in transit to avoid costs and impress customers.
Resolve shipment issues 4x faster with shared tools to identify, escalate, and resolve distressed shipments in real time with your carrier partners. Nearly 12% of all shipments encounter exceptions that can result in negative customer experiences, and Convey makes it possible to identify and resolve them before they turn into a costly return or appeasement.
- Standardized cross-carrier exception statuses
- Rapidly identify and escalate exceptions as soon as they occur; damaged, incorrect address, delayed, and more
- Simplify workflows by assigning owners, sending messages, and sharing files in a single pane of glass with carriers to reduce resolution time over 80%
- Optimized operations with shared dashboards for tasks by carrier, shipper, agent, or issue type to uncover trends and root causes of delivery performance
Proactive Customer Service Workflows
All the teams involved across the final mile use different tools and processes today to track and optimize their customer care and service procedures. As a consequence, most organizations have multiple complex and inefficient workflows for resolving issues across their internal and external partners. Convey Exception Recovery provides out of the box features to standardize and simplify all delivery exception management activities.
- Configurable views for shared work and exception escalation
- Single record of truth including all reference numbers, communication, and shared files
- Shared reporting and response Time SLAs for clear performance visibility
- Configurable automated or customizable communication
- Shared, interactive dashboard for work in progress, resolutions, timing, and workloads by team, terminal, partner, agent, and exception type
Centralized Shipment and Order Information
All of the information needed to resolve shipment issues in a single page. Every shipment is complete with a record of all shipment status updates, customer and carrier communications, attachments and internal notes ensuring a single source of truth.
- Google-like search and filter capabilities to easily find shipments and instantly respond to customers
- Saved views and filters to easily identify target groups of shipments based on the latest status
- In-band document and communication records
- Easy access to all unique identifiers and links to other relevant systems
Increase NPS Scores and Reduce Fees
Shippers practicing Exception Recovery with Convey avoid millions of dollars in Return to Sender and Incorrect address fees while also improving NPS over 9%.
CRM System IntegrationEliminate silos and improve outcomes by connecting, triggering and tracking activities for customer care and logistics in one place.
Normalized Exception DataTransform over 12,000 shipment status codes from 110+ carriers into simplified and easy to understand status codes. Learn more »
Unlimited User LicensesGive Customer Care, Logistics, Operations, or eCommerce teams access to solve any issues that customers may have.
Carrier Performance AnalyticsUnified, on-demand insights on carrier exception performance and responsiveness to aid in partner management. Learn more »
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