Delivery Experience Management ROI
How does eCommerce delivery impact your bottom line?
You can’t always control delivery issues, but you can control the way you respond. Proactively managing the delivery experience is proven to result in an average of 6x or more return on investment. Use Convey’s ROI calculator to find out how taking control of the delivery experience can impact your business.
ROI REPORT
Exception Recovery
Delivery exceptions such as delays and damages will impact 11% of shipments. By proactively managing these exceptions, your team could save $124,456 annually in recovered costs associated to exceptions.
Delivery Exceptions Cost You More Than Money
Based on your 11,019 parcel and 11,019 freight shipments, we estimate that you are spending $67,720 related to 11,019 exceptions each year.
Convey can save you $222,184 annually by allowing you to proactively address actionable exceptions before they impact your customers.
84% of customers won’t return after just one poor delivery experience. Exception Recovery allows you to get ahead of the most common exceptions to reduce customer churn.
How to Save $19,564
by Proactively Managing 11,019 Exceptions
Exceptions are inevitable, but the costs associated to them are not. Despite being seen as “the cost of doing business,” they don’t have to eat into profit margins and cause lost customers.
When a retailer positively resolves an issue, the shopper is 60% more likely to return to the brand for future purchases. Exception Recovery allows you to get ahead of your most common exceptions by improving your team’s ability to see, take action, and make improvements around exceptions.
$24,614
Now that you've seen your exceptions recovery savings,
check out the other half of the story.
Find Out How Convey Can Help
By unifying the transportation, order and customer data that matters, Convey’s Delivery Experience Management platform provides the most comprehensive view into delivery experience performance available in the market today.
Convey helps you to find, collaboratively resolve, and manage last-mile delivery exceptions to avoid costs and impress customers.
Reduce WISMO Calls
Reduce Time To Resolution
Reduce Customer Churn
Improve NPS and CSAT
Learn how your team can benefit from Convey’s Delivery Experience Management platform.
ROI REPORT
Call Avoidance
We estimate that your team can save up to $137,600 in value just by reducing “where’s my order” (WISMO) calls.
Poor Communication Creates Bumps in the Road
The last mile is both the most expensive and most time consuming leg of the supply chain. Success requires flawless communication - between the retailer, carrier and customer alike. Any breakdown in communication and shoppers will resort to the retailer’s 1-800 number seeking answers.
Retailers are expected to proactively resolve delivery issues such as delays, incorrect addresses, or damages, without the need for customer intervention.
Convey can save you $137,600 annually.
Based on our nationwide network of retail delivery data, we estimate that proactive management of the delivery experience for your 633,000 parcel and 900,000 freight shipments would result in 27,248 fewer calls annually. Not only does that mean less money spent, it also means more of your team’s time focused on value-creating initiatives.
How to Save $137,600
by Reducing 27,248 Calls
Delivery Experience Management provides both the visibility and tools you need to get ahead of issues before they result in a customer call. By taking automated action on your most costly exceptions and improving customer communications with contextually-relevant alerts you can preempt support calls and increase customer satisfaction.
Did you know?
The average cost of a WISMO call is
$5.05*
* Source: Adobe
$24,614
Now that you've seen your call avoidance savings,
check out the other half of the story.
Find Out How Convey Can Help
By unifying the transportation, order and customer data that matters, Convey’s Delivery Experience Management platform provides the most comprehensive view into delivery experience performance available in the market today.
Convey helps you to find, collaboratively resolve, and manage last-mile delivery exceptions to avoid costs and impress customers.
Reduce WISMO Calls
Reduce Time To Resolution
Reduce Customer Churn
Improve NPS and CSAT
Learn how your team can benefit from Convey’s Delivery Experience Management platform.