Testimonials

“Everything came together painlessly.”

“There were 'no surprises' during the implementation. Everything came together painlessly. That is almost unheard of during technology implementations. We are very NPS [Net Promoter Score] driven and we follow up on any NPS detractor. Without a doubt, our number-one complaint has been with delivery. People get angry when their products don't get there on time. The Convey solution provides automated, intelligent delivery choices that optimize the overall decision each time. The solution has helped get products to consumers faster through optimized shipping decision execution and extraordinary delivery communications.”

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“Convey really shines on the operational side.”

“With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods. That unifying experience is one of best benefits for the customer. So we can try new things and new carriers and the customer gets a consistent experience — all branded in one place… Convey really shines on the operational side. They know the carriers and want to solve for making the delivery experience consistent.”

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“Convey [has improved] the experience for our large-item shoppers”

“Convey’s Delivery Platform has allowed us to continue to improve the post-purchase experience our large-item shoppers. We are excited about the opportunities we have to continue to leverage Convey’s delivery intelligence to continue to improve the experience by addressing common return complaints with our white label product manufacturers, offering more personalized delivery options to shoppers in cart, and identifying loss-leading and damage prone lanes.”

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“We are always looking for new ways to differentiate.”

“At Living Direct we are always looking for new ways to differentiate. When we came across Convey’s Intelligent Fulfillment Platform it was obvious that it could have a significant impact on the experience we offer our customers. We are most excited about the opportunities we have to leverage Convey’s carrier intelligence to improve the experience both at checkout and beyond.”

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“Convey had an immediate impact on our supplier drop ship program”

“With thousands of shipments in-flight at any point in time and the details around those orders living in many disparate systems across our organization, it can be difficult to figure out which ones need our immediate attention. Convey’s Engage solution will give our team all the information we need to go from reactive to proactive while also providing us with the tools to communicate with all relevant parties within the same view.”

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“Delivering exceptional experiences… is critical”

“Delivering exceptional customer experiences while still improving our overall operational efficiency is critical to our long-term goals. We are excited by the opportunity that Convey’s Engage solution creates for us to proactively address the issues that occur during the final-mile of delivery to our customers.”

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