“With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods. That unifying experience is one of best benefits for the customer. So we can try new things and new carriers and the customer gets a consistent experience — all branded in one place… Convey really shines on the operational side. They know the carriers and want to solve for making the delivery experience consistent.”Read more
“With thousands of shipments in-flight at any point in time and the details around those orders living in many disparate systems across our organization, it can be difficult to figure out which ones need our immediate attention. Convey’s Engage solution will give our team all the information we need to go from reactive to proactive while also providing us with the tools to communicate with all relevant parties within the same view.”Read more
“Delivering exceptional customer experiences while still improving our overall operational efficiency is critical to our long-term goals. We are excited by the opportunity that Convey’s Engage solution creates for us to proactively address the issues that occur during the final-mile of delivery to our customers.”Read more
The topic of "last mile" has risen to the surface as a new retail battleground — one where every retailer can compete against Amazon. It's the last chance to satisfy the customer and the last interaction that can turn a good experience into a bad one.
Now retailers are grappling with how to optimize the last mile. The answer will be different for every company. After implementing a last mile fulfillment solution from Convey, Build.com not only significantly reduced per-shipment costs, the building products retailer also is improving speed of delivery and is receiving fewer customer complaints.Read more