Research

The Modern Customer Delivery Imperative

In order to find out customers' delivery demands during the holidays and throughout the rest of the year, we surveyed 3,000 people in two surveys. While we sought to identify the when, what, and why of consumer expectations, we found that consumers have three main asks for retailers: show them commitment, communication, and give them more control.

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Prepping for peak: A delivery action guide for retail

Ensure the best customer delivery experience every time. Download our action guide to learn how to identify common retail shipping exceptions, know when and how to react, and fill in a worksheet to personalize the action plan to your organization.

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Redefining Final Mile Delivery in the Age of the Customer

In a study co-authored by EFT and Convey, we asked 200 retail supply chain executives what they had to say about the evolving role of the customer experience in their operations. We found that retailers understand the importance of customer experience, but that current technologies are not addressing CX needs. The desire to improve the CX is often at odds with traditional operational metrics.

We address our findings in our research study, and we’re excited to announce its release. Click through to read!

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Transparent Customer Communication in Delivery

When it comes to delivering a superior direct-to-customer experience, the seller needs to maintain control. It’s essential that the merchant -- whether it’s a reseller or a brand -- has the ability to follow through and support the consumer both pre- and post-sale.

Once a consumer makes a purchase decision, whom they buy it from is greatly influenced by the following factors.

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Shifting the Holiday Delivery Experience Into High Gear

With the holidays around the corner, e-commerce purchases are off the charts -- however, consumers are wanting their products faster than ever before, and with a better experience than retailers are traditionally used to.

Download the report to learn how to improve the customer experience by owning the last mile, why you need to give holiday shoppers the shipping options they demand, and how to recognize and respond to delivery issues before they occur.

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Guide to Freight Class

Class is in session, and it's time to learn about freight delivery. In this resource, we'll cover everything you've ever wanted to know about the subject, including how freight classifications are determined. Walk through an example of how to determine a commodity's freight class (NMFC) by considering density, handling, stowability, liability.

Download the guide to learn more. Questions, anyone?

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Don’t be a Victim of Delivery Disaster

Shopper expectations are on the rise and delivery experiences can make or break a brand. Unfortunately, delivery disasters are rampant with half of all customers experiencing an issue each year. Unacceptable delivery options are one of the top two causes of abandoned carts, and 70% of shoppers are unlikely to return to a retailer after a negative delivery experience.

So… what does help a customer return to your site? Download our guide.

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The Cost of Poor Delivery

Retaining customers and growing loyalty is becoming more difficult. Customers form impressions about your brand throughout the purchase experience and these impressions are reaffirmed or destroyed by the experience they receive through the delivery experience. 70% of shoppers are unlikely to return after a poor experience. So, where to start?

Download our whitepaper to learn what shoppers have to say about expectations for delivery, and 4 steps to go from cost center to competitive advantage.

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