Proactive Support Delivers Results for UncommonGoods

In episode 90 of Total Retail Talks, MC Halfpenny, director of operations at UncommonGoods, an online retailer of unique gifts and creative home decor, talks about how proactive customer support is helping the company to improve the order delivery process. Halfpenny shares details about the support process at Uncommon Goods, the business benefits it has helped deliver, and offers advice for other retailers looking to improve the product delivery experience for its customers.

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Podcasts: Redefining Home Delivery in the Age of the Customer

In these exclusive podcasts, retailers discuss: The role and importance of CX in home delivery and how that impacts supply chain performance, to what extent technology can enhance visibility, and how to strike a balance between improving experience and maintaining costs.

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