In episode 90 of Total Retail Talks, MC Halfpenny, director of operations at UncommonGoods, an online retailer of unique gifts and creative home decor, talks about how proactive customer support is helping the company to improve the order delivery process. Halfpenny shares details about the support process at Uncommon Goods, the business benefits it has helped deliver, and offers advice for other retailers looking to improve the product delivery experience for its customers.Read more
In these exclusive podcasts, retailers discuss: The role and importance of CX in home delivery and how that impacts supply chain performance, to what extent technology can enhance visibility, and how to strike a balance between improving experience and maintaining costs.
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In episode 40 of Total Retail Talks, Marshal Downey, director of direct marketing at Build.com, discusses how an intelligent fulfillment platform is helping the online home improvement retailer better meet the demands of its customers for a seamless, fast delivery experience.Read more