Newsletters

Convey’s Delivery Digest – November 2017

With shipping volume booming, we all know what time of year it is. This month, headlines focused on how to take control of Black Friday and Cyber Monday. Check out this month's top news here in our delivery digest.

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Delivery Digest: October 2017

It's almost the most magical time of the year! This October, headlines focused on how retailers can meet and beat their customers' post-peak delivery experiences. Meanwhile, in addition to Amazon's quest to receive the best bid for its 2nd headquarters, the e-commerce behemoth has launched innovative programs such as Seller Flex, in order to up the stakes for last-mile delivery.

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September 2017 Delivery Digest

This September, delivery headlines focused on who could get the closest to beating Amazon at its own game. In a tight race where Amazon, Walmart, and Target are making big acquisitions to improve offerings and final mile delivery, it is clear that customers will be the judges (and hopefully the winners!) of a busy peak season.

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E-mail Monthly Delivery Digest – November 2016

Customer expectations are rising and a poor delivery experience can make or break a brand. In fact, 70% of shoppers are unlikely to return after a poor experience. So, where to start? We are excited to share the results of a recent shopper survey aimed at understanding the importance shoppers place on the delivery experience.

In this digest, we go through questions like why logistics speed is important and which aspects of the omnichannel experience leave customers desiring more. And above all, what’s keeping 54% of shoppers from making large item purchases online?

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E-mail Monthly Delivery Digest – May 2017

The delivery headlines this month were focused optimization of the last mile to meet customer expectations. Whether it's last mile partners optimizing their operations or retailers optimizing their customer service processes, this month was all about improving the customer experience. Check out the headlines to catch up on what happened this month.

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E-mail Monthly Delivery Digest, July 2016

The delivery headlines were focused on high profile acquisitions like Modcloth, news of new drone usage plans by both Amazon and Walmart, and the implications of proposed changes to tax policy for retailers. Catch up on what happened this month!

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E-mail Monthly Delivery Digest – February 2017

This February, Amazon's latest earnings report has highlighted a $7B loss on shipping. While Amazon can afford to take this hit many retailers simply cannot. The focus this month has been on what retailers can do to compete. How to strike a balance between operations and customer experience all with the goal of driving revenue. These are likely to continue to be hot topics at this month's Operations Summit, Shoptalk, and Home Delivery World events.

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E-mail Monthly Delivery Digest – January

Now that we are officially a month into the new year, focus has shifted to 2017 trends and how to prepare for what's to come. The next few months are filled with a flurry of delivery focused trade shows with leading trend-focused content on post-purchase communication, the changing role of logistics in the age of the customer, and strides towards achieving full-chain visibility. Check out January’s biggest news.

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E-mail Monthly Delivery Digest – December 2016

As we wrap up 2016 and prepare for 2017, we wanted to revisit the year in deliveries. How did retailers perform? What were consumers biggest demands? What can retailers do to prepare for next year? Check out this year's biggest delivery stories below.

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Monthly Delivery Digest – July

With Cyber Monday deliveries being shipped out and the holidays right around the corner, it’s time to start thinking about how quickly you’ll be able to get those gifts for your loved ones. This month, check out how to defend your e-commerce brand as a growing amount of customers use your sites, and find out how to match customers’ demand this time of year.

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