News

Convey adds case-management features to shipping portal

“One of the most challenging elements of creating a successful journey is the ability for shippers and carriers to quickly and easily communicate,” -Matt Howitt, Convey’s VP of Product. Learn how Convey’s case management feature creates a simplified, scaleable communication tool for shippers and carriers alike.

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New Carrier Portal for Proactive Transportation Case Management

Convey, the leading active delivery management platform, today announced the addition of powerful new transportation case management features to its Engage product that provide critical context around distressed shipments, and improve workflows for shipper-carrier collaboration and expedited issue resolution.

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Neiman Marcus Turns to Technology to Solve Home-Delivery Exceptions

Of the thousands of “white glove” deliveries happening each month for Neiman Marcus and other retailers, at least one in 10 faces a delivery problem, such as an incorrect address or phone number, or a scheduling conflict with the carrier. Within a month of using Convey's software, Neiman Marcus was able to resolve exceptions and reduce transit time by 24%.

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Convey Unveils Exception Management and Carrier Data Tools

In a time when shippers are held to increasingly higher service standards, Convey announced new carrier performance score cards and exception management tools. In this interview between Convey CEO, Rob Taylor, and Logistics Management's Jeff Berman, the two discuss how to connect disparate data systems and proactively manage exceptions.

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Delivery Experience Key to Retail Success, Survey Reveals

While retailers move through brick-and-mortar, e-commerce, “digital first” and omnichannel strategies, consumers are demanding a seamless, personalized shopping experience. Retail success lies in creating a memorable customer journey while still maintaining the bottom line.

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Innovations in Last-Mile Delivery

With trends such as increased CX, Uberization, visibility, and drones coming to the light, the last mile is huge focus-space for retailers. Click through to watch Supply Chain Brain's video, and learn about tactics e-commerce retailers can take to reach shoppers wherever and whenever they wish to take delivery of their orders.

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