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Prepare for 2021 and beyond. We tapped the collective smarts of some of the team at Convey to learn what they’re keeping an eye on in the coming year.

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Expert Insights: 2021 Trends in Retail & eCommerce

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Thanks to Amazon and COVID-19, last mile delivery tracking has evolved FAST. Learn how to use it to compete in eCommerce retail.

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Why Last Mile Delivery Tracking Is Essential To Retail Strategy

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Delivery Exceptions: Everything You Ever Wanted To Know (And What To Do When They Happen)

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Delivery Exceptions: What They Are And How To Handle Them

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Improving Your Post-Purchase Experience: The Unofficial Guide

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Improving Your Post-Purchase Experience: The Unofficial Guide

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7 Tactics Every Retailer Can Use To Reduce WISMO Calls

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7 Tactics Every Retailer Can Use To Reduce WISMO Calls

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Top Ways eCommerce Shoppers Evaluate Post-Purchase Experiences

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Top Ways eCommerce Shoppers Evaluate Post-Purchase Experiences

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The solution combines Inmar’s leading returns management platform with Convey’s delivery experience management technology creating end-to-end visibility for both merchants and shoppers

Press Releases

Inmar Intelligence and Convey Announce Joint Offering Designed to Enha...

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3 ways retailers can beat Amazon and prevail in 2021

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Despite a banner year for Amazon, key audiences are ambivalent — her...

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We surveyed nearly 1,200 shoppers on their Amazon consumer behavior and shipping preferences to discover how other retailers can compete with them.

Research

Stronger than Ever: Amazon’s Momentum and Retailers’ Moment of Opportunity

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Fast, free shipping & convenience draw shoppers to Amazon even as the vast majority pledge to support small business

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Second Annual Consumer Survey from Convey Reveals Shifting Attitudes T...

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AMA: GEODIS' Gina Anderson

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AMA with GEODIS: COVID-19, Carrier Networks, Customer Experience and How Retailers Can Adapt in 2021

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