Infographics
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Become the MVP of Peak Season
The clock’s running out on 2017's peak season. Learn how top performing retailers are surmounting dizzying carrier delays to get presents under the tree in time.
Read moreA Retailer to Love: Enforcing Customer Loyalty with Returns
With returns on the rise, retailers are feeling under pressure to win over customers. View the infographic to learn how to create best practices around returns, assure loyalty, and increase customer retention.
Read moreShining a Light on Communication in the Returns Process
With a rise in returned online purchases comes increased anxiety over the returns process itself -- almost 70% said that returning an item they bought online makes them anxious. Uncover the sources causing their anxieties, and discover what factor will make consumers 41% more likely to make another purchase.
Read moreHow Delivery Can Enforce or Undermine Customer Loyalty
The eCommerce marketplace is constantly expanding, check out the infographic to find out how to assure customer loyalty and turn buyers into "forever customers."
Read moreDelivery Expectations of the Online Power Shopper
With peak season deliveries shattering record numbers, 4 out of 10 shoppers are planning on doing the majority of their shopping online during the holidays. In order to accommodate these power shoppers’ delivery demands, it’s necessary to get into their heads.
Read moreA Lifetime of Delivery Expectations
In a world where "fast" and "free" are commonplace, traditional delivery expectations are rapidly evolving. Millennials growing up in the digital era expect relevant shipping options, and shoppers of all ages have high expectations for delivery. Retailers must know their target customer and be ready to accommodate their delivery expectations to keep them a customer for life.
Read moreHoliday Wish List: All I Want is My Delivery
When 32% of shoppers are more likely to blame a retailer for a bad delivery experience during the holiday season, nailing the delivery experience is imperative to ensure that shoppers return in January and beyond. Holiday shoppers are prepared to spend more in 2017, but their delivery expectations amplify, especially as December 25th looms closer.
Read moreCommunication 101: Successful Shopper-Retailer Relationships
The retailer-shopper relationship is a powerful bond -- shoppers are 73% more likely to return if they have a positive delivery experience -- but yet these relationships often fail. Like any great relationship, the primary key to success is to communicate actively and often. Read on to learn how. Read on to learn how shoppers want retailers to communicate with them.
Read moreDiagnosing Delivery for Pharmaceuticals
With major pharmaceutical companies losing millions of dollars a year to spoiled inventory and regulatory fines, it is more important than ever to find effective biopharma shipping and cold-chain solutions. To protect your brand and your consumers in complex supply chains with multiple layers of distribution and disruption, the only way to ensure safety is visibility from production to ingestion.
Read moreRetailers Report on Delivery
Shopper expectations are on the rise and post-purchase experiences can make or break a brand. In 2016, 89% of companies expected to compete on customer experience. Customer expectations are rising; retaining and growing loyalty is becoming more difficult.
To many, this will come in the form of various pre-purchase initiatives including things like better merchandising, site content, site personalization etc. But the delivery experience, while often overlooked as a cost center, is quite possibly the most impactful area to drive customer experience improvements.
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