Infographics
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Infographic: Navigating Peak Season Delivery Obstacles
Peak season 2018 brought retailers their highest sales -- and delivery issues -- yet. See what consumers expect during the holidays, and how top retailers navigated through treacherous obstacles to create seamless delivery while keeping shipping costs low.
Read moreInfographic: Millennial Myth Debunked
Lazy. Narcissistic. Reliant on instant gratification. The negative stereotypes pitted against Millennials seem to go on for miles, leaving shippers and retailers unsure how to satisfy these enigmatic consumers.
In our survey of 1,500 shoppers, we analyzed Millennial consumer behavior and delivery preferences -- are they retail killers, or is it all just a myth?
Read moreHow to Build Customer Trust in Your Delivery Experience
Delivery expectations are rising, and the stakes in great shipping experiences are more important than ever. Learn how to build customer trust through great delivery and earn customer loyalty. View the infographic.
Read moreBecome the MVP of Peak Season
The clock’s running out on 2017's peak season. Learn how top performing retailers are surmounting dizzying carrier delays to get presents under the tree in time.
Read moreA Retailer to Love: Enforcing Customer Loyalty with Returns
With returns on the rise, retailers are feeling under pressure to win over customers. View the infographic to learn how to create best practices around returns, assure loyalty, and increase customer retention.
Read moreShining a Light on Communication in the Returns Process
With a rise in returned online purchases comes increased anxiety over the returns process itself -- almost 70% said that returning an item they bought online makes them anxious. Uncover the sources causing their anxieties, and discover what factor will make consumers 41% more likely to make another purchase.
Read moreHow Delivery Can Enforce or Undermine Customer Loyalty
The eCommerce marketplace is constantly expanding, check out the infographic to find out how to assure customer loyalty and turn buyers into "forever customers."
Read moreDelivery Expectations of the Online Power Shopper
With peak season deliveries shattering record numbers, 4 out of 10 shoppers are planning on doing the majority of their shopping online during the holidays. In order to accommodate these power shoppers’ delivery demands, it’s necessary to get into their heads.
Read moreA Lifetime of Delivery Expectations
In a world where "fast" and "free" are commonplace, traditional delivery expectations are rapidly evolving. Millennials growing up in the digital era expect relevant shipping options, and shoppers of all ages have high expectations for delivery. Retailers must know their target customer and be ready to accommodate their delivery expectations to keep them a customer for life.
Read moreHoliday Wish List: All I Want is My Delivery
When 32% of shoppers are more likely to blame a retailer for a bad delivery experience during the holiday season, nailing the delivery experience is imperative to ensure that shoppers return in January and beyond. Holiday shoppers are prepared to spend more in 2017, but their delivery expectations amplify, especially as December 25th looms closer.
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