Infographics

Infographic: Navigating Peak Season Delivery Obstacles

Peak season 2018 brought retailers their highest sales -- and delivery issues -- yet. See what consumers expect during the holidays, and how top retailers navigated through treacherous obstacles to create seamless delivery while keeping shipping costs low.

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Infographic: Millennial Myth Debunked

Lazy. Narcissistic. Reliant on instant gratification. The negative stereotypes pitted against Millennials seem to go on for miles, leaving shippers and retailers unsure how to satisfy these enigmatic consumers.

In our survey of 1,500 shoppers, we analyzed Millennial consumer behavior and delivery preferences -- are they retail killers, or is it all just a myth?

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Become the MVP of Peak Season

The clock’s running out on 2017's peak season. Learn how top performing retailers are surmounting dizzying carrier delays to get presents under the tree in time.

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Shining a Light on Communication in the Returns Process

With a rise in returned online purchases comes increased anxiety over the returns process itself -- almost 70% said that returning an item they bought online makes them anxious. Uncover the sources causing their anxieties, and discover what factor will make consumers 41% more likely to make another purchase.

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Delivery Expectations of the Online Power Shopper

With peak season deliveries shattering record numbers, 4 out of 10 shoppers are planning on doing the majority of their shopping online during the holidays. In order to accommodate these power shoppers’ delivery demands, it’s necessary to get into their heads.

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A Lifetime of Delivery Expectations

In a world where "fast" and "free" are commonplace, traditional delivery expectations are rapidly evolving. Millennials growing up in the digital era expect relevant shipping options, and shoppers of all ages have high expectations for delivery. Retailers must know their target customer and be ready to accommodate their delivery expectations to keep them a customer for life.

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Holiday Wish List: All I Want is My Delivery

When 32% of shoppers are more likely to blame a retailer for a bad delivery experience during the holiday season, nailing the delivery experience is imperative to ensure that shoppers return in January and beyond. Holiday shoppers are prepared to spend more in 2017, but their delivery expectations amplify, especially as December 25th looms closer.

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