Case Studies

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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Routing guides pose an operational challenge for dropship vendors who manage hundreds of vendors -- is it finally time to stop using them?

Blog

Is The Freight Routing Guide Obsolete?

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Convey recently unveiled a new suite of Advanced Reporting modules as part of our Engage solution. These standard reporting ‘packs’ are designed to help retailers compete in the marketplace that Amazon and Wayfair have created.

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The Currency Of Supply Chain Is Data

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Canadian retailer, Indigo Books, aims to expand visibility, optimize last mile consumer deliveries across diverse carrier network with Convey.

Press Releases

Indigo Books & Music, Inc. Selects Convey to Ensure Effortless De...

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Despite the well-known costs of poor delivery, most retailers still fail to impress when it comes down to the final mile. So what can you do to improve package tracking experiences and retain more customers? 

Blog

5 Must-Haves in a Package Tracking Solution

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As carrier capacity continues to fluctuate, it’s important to remember that you aren’t locked into using any particular carrier, strategy, or network design. Ultimately, understanding how carriers impact all areas of your business is extremely important to creating maximum value for your team. 

Blog

Plan for Delivery Experience Success with Your Freight RFP

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Despite the complexity that exists when shipping large-items, shopper expectations remain high. Large-item retailers face a unique set of complex and costly fulfillment challenges. This blog discusses some of these challenges and provides ways to overcome them to drive loyalty.

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Overcoming The Large-Item Delivery Challenge

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In this post, we will dive into two carrier diversification myths, and uncover the truth about why it might help logistics teams tackle concerns over speed, cost, and customer experience. 

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Two Lies And A Big Truth About Carrier Diversification

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Convey products exist to create better outcomes. To create better outcomes one must first know where issues are occurring and how frequently.

We’ve found that most shippers we speak to understand the need to improve the delivery experience but most don’t have the visibility to know exactly how many issues are occurring or even what is causing them. To help shine a light on this information gap, we’ve created this issues calculator to help estimate the type and quantity of exceptions you’re likely experiencing.

Simply plug in your annual parcel and freight shipment volume and we will estimate your most common issues based on what we've seen across our clients.

Calculators

Calculator: How many outcomes could you impact with Convey?

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The majority of big item home deliveries require an appointment, whether that’s a curbside, threshold or white glove service. This part of the delivery experience is one of the most prone to failure, and technology has a role to play in providing a positive customer experience.

Blog

Tactics that Make or Break the Home Delivery Appointment

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Clear communication and strong fulfillment processes are vital elements of a company's success. Learn how BBQ Guys achieved these with the help of Convey.

News

BBQ Guys Optimizes Shipping Choices To Streamline Fulfillment Processes

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