Within six months of using Convey, Grove’s NPS score rose by 9.4% and their CSAT by 1%. The team also saved $65 per shipment from proactively handling damage claims and $23 per shipment from resolving incorrect addresses alone. Learn how.Read more
Bodybuilding.com deployed Convey’s delivery experience management platform to provide greater visibility into order delivery status, and enable proactive resolution of potential shipping issues. Through Convey, Bodybuilding.com is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.Read more
UncommonGoods first engaged with Convey it was gearing up for the 2016 holiday season. As a heavily gift-oriented business, two-thirds of UncommonGoods’ revenue is generated in the final quarter of the year. UncommonGoods knew its customers expected visibility into where their packages were at any given time, and was on the hunt for a solution that would help deliver that experience.Read more
Family Leisure has launched the full capabilities of Convey Engage, an all-in-one active delivery management tool which combines deep carrier integrations with delivery communication, voice of the customer feedback, and exception analytics. The solution has enabled Family Leisure to understand, prioritize, and proactively solve issues before customers call, saving valuable time and money and a providing a more rewarding customer experience.Read more
As an exclusively eCommerce home appliances retailer, Living Direct relies on superior customer experiences to differentiate from competition. Improving the customer experience is key to their goal of making shopping for large items online easy. The delivery and returns experience was identified as in need of attention, and returning large items was equally as cumbersome.
Using Convey, Living Direct has already seen the percent of shipments handled by a single carrier shift by as much as 76% over the course of the last 6 months.Read more
Build.com is the second largest online home improvement retailer, with a 1M+ product portfolio across nearly 400 suppliers. Most goods are drop shipped to customers with a heavy freight to parcel ratio.
Build.com has established a culture of innovation, which led them to Convey and our pivotSupplier platform to automate and optimize the transportation relationship with their suppliers. Supplier management was only the beginning. Build.com also engaged with pivotDashboard, our data engine that provides real-time predictive insights by the centralization of all shipment data.Read more