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As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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We’ve put together a timeline of events that explain Amazon's eCommerce fulfillment growth, its rise as a logistics machine, and how it has changed customer expectations. 

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The Rise of The Amazon Logistics Machine And How It Impacts Retail: A Timeline

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We surveyed 2,000 shoppers on their Amazon consumer behavior and shipping preferences to discover how other retailers can compete with them. 

Research

Amazon Guilt: Why Shoppers Love To Hate The Online Behemoth

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Your shopping cart conversion rate isn’t just another gateway from website visitor to satisfied customer. Learn how to lower your abandoned cart rate and improve your entire sales funnel.

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5 Ways To Improve eCommerce Shopping Cart Conversion Rates

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Retail leaders are employing a number of strategies to succeed in this time of uncertainty. In order to help alleviate the impact, we pulled together our data and best practices for supply chain crisis management as a resource during this critical period.

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Managing Coronavirus: How Can Retailers Mitigate Supply Chain Shock?

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Your cart abandonment rate is important, but it’s one interaction along the customer journey. Ask these 3 questions to understand why your shopping cart experience might be shutting your customers out of finalizing their purchase.

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Improving Cart Abandonment Rates With A Better Customer Journey

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Amazon Prime’s coveted two-day shipping has raised the stakes, and the rollout of one-day shipping continues the trend. However, there is hope: new survey data exposes Amazon’s blind spots, which retailers can use to increase sales and drive loyalty.

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Amazon Power Shoppers: How And When Consumers Want Their Last Mile Del...

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Retailers using Delivery Appointment Scheduling saw an NPS increase of 20%, and a reduction in transit time of 3.3 days.

Case Studies

Delivery Appointment Scheduling: Reduce Transit Time & Improve NP...

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In a recent retail consumer survey, we found that almost half of shoppers don't like Amazon's impact on retail and the environment, but continue to shop there anyway. In this blog, learn which factor they just can't resist.

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Overcome Amazon Guilt: Win Over Shoppers Throughout The Customer Journey

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Peak season 2019 brought a slew of delivery issues and cost. See how top brands navigated through delays and get best practices for 2020's holiday season.

Infographics

Lessons From Peak Season 2019 On Scaling Delivery Volume

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Who's ready for RILA Link2020? With four days of education & networking with 150+ supply chain executives, we curated a list of our top last mile sessions.

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Events

Our Must-See Sessions at RILA LINK2020

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