Implementation Engineer

Austin, TX

About Convey’s Customer Success Team

Every day, our Customer Success Team goes above and beyond for some of the world’s largest businesses in order to build strategic enterprise relationships. From day one of onboarding, our team works hand-in-hand with our clients to understand their businesses and deepen our long-term relationships. Above all, we’re here to use our knowledge of our customers’ goals, our insights from our platform, and our industry experience in order to deliver product value, become our customers’ advocates, and empower them to succeed within their industries. Learn more about the Convey team.

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Why We Love It Here

We are a passionate team from diverse backgrounds that have come together to build something great. Sure, we have company paid lunches, happy hours and cool events, but the reason we stay committed is that we all genuinely believe in the vision and the character of the team we have assembled.

Our Values

Convey is nothing more than the people here each day. While we all come from vastly different backgrounds and experiences, these following values define all of us and are key to how we are building our team:

  • We relentlessly pursue customer value
  • We thrive on pioneering new ideas
  • We do it the right way

Benefits

Beyond collaborating with a great team, here are more reasons why working here is great:

  • Competitive cash, equity, and benefits
  • Downtown Austin – parking included
  • Fully paid medical, dental and vision, and a 401K program
  • Anti-policy vacation time – take it when you need it

The Role

We’re looking for a tech savvy, customer-facing person to implement our innovative products for our growing base of customers. Making customers successful is our #1 core value, and as an Implementation Engineer at Convey, you will work directly with market-leading customers and our passionate team to make it happen. You will be an expert in our products and our customers’ businesses, and in partnership with both our Sales and Client Success teams, you will assist customers and prospective customers at all stages of the implementation lifecycle — from customer education and requirements gathering early in the sales process to actual technical implementation post sale. You will be hands-on with modern web technologies, and you will collaborate closely with our Product and Engineering teams to implement solutions for customers. This position is ideal for someone who is highly technical but also enjoys interfacing directly with customers.

Qualifications

  • Bachelor’s degree in computer science, engineering or other scientific or technical discipline
  • Experience with the modern technologies of web development: HTML, CSS, JavaScript, JQuery, Java, PHP, SQL and AWS.
  • 3+ years of experience preferably implementing complex projects directly with enterprise clients and customers.
  • Strong collaboration capabilities — you will routinely work across several internal and customer teams to implement our product. For example, you many need to work with the Sales, Product, Eng and Customer Success teams at Convey and the Operations, Logistics, Marketing and Customer Care teams at our customer.
  • Excellent oral and written communication skills, including the ability to present ideas verbally and follow up with clear written communication.
  • Fast learner and quick integrator — thrive on new products, new technologies, new customers, new relationships
  • Strong organizational and time management skills, including being comfortable with frequent context switches
  • Positive attitude and the desire to make clients successful and exceed their expectations
  • Experience with the systems of modern commerce companies (web e-commerce platforms, ERP, OMS, WMS) is a plus.
  • Experience in retail or supply chain technology is a plus.

Technologies We Use

  • Our application stack runs entirely on Docker – front-end and back-end
  • Our infrastructure is 100% Amazon Web Services and we leverage as many AWS services as we can including EC2 Elastic Container Service (Docker), Kinesis, SQS, Lambda and Redshift
  • Java and Scala are our languages of choice for long-lived back-end services
  • Python for tooling and data science
  • Postgres is our SQL database of choice
  • PHP when it makes sense
Contact us at careers@getconvey.com today to learn more.
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