Implementation Engineer

Austin, TX

About Convey’s Customer Success Team

Every single day, our Customer Success Team goes above and beyond for some of the world’s largest businesses building strategic enterprise relationships. From day one of onboarding, our team works hand-in-hand with our clients to understand their businesses and deepen our long-term relationships. Above all, we’re here to use our knowledge of our customers’ goals, our insights from our platform, and our industry experience to deliver product value, become our customers’ advocates, and empower them to succeed within their industries. Learn more about the Convey team.

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Why We Love It Here

We are a passionate team from diverse backgrounds that have come together to build something great. Sure, we have company paid lunches, happy hours and cool events, but the reason we stay committed is that we all genuinely believe in the vision and the character of the team we have assembled.

Our Values

Convey is nothing more than the people here each day. While we all come from vastly different backgrounds and experiences, these following values define all of us and are key to how we are building our team:

  • We relentlessly pursue customer value
  • We thrive on pioneering new ideas
  • We do it the right way

Benefits

Beyond collaborating with a great team, here are more reasons why working here is great:

  • Competitive cash, equity, and benefits
  • Downtown Austin – parking included
  • Fully paid medical, dental and vision, and a 401K program
  • Anti-policy vacation time – take it when you need it

The Role

Are you highly technical, but also enjoy building relationships with customers? We’re looking for a tech savvy, customer-facing person to implement inventive products for our growing base of customers. Making customers successful is our #1 core value, and as an Implementation Engineer at Convey, you will work directly with best-in-class customers and our passionate team to make it happen. You will be an expert in our products and our customers’ businesses. You will assist customers at all stages of the implementation lifecycle — from customer education and requirements gathering during the sales process to technical deployment post sale. You will be hands-on with modern web technologies, and you will collaborate closely with our Product and Engineering teams to implement solutions for customers.

Qualifications

  • Bachelor’s degree in computer science, engineering or other scientific or technical discipline
  • Experience with the modern technologies of web development: HTML, CSS, JavaScript, JQuery, Java, PHP, SQL and AWS.
  • 5+ years of experience preferably implementing complex projects directly with enterprise clients and customers.
  • Strong collaboration capabilities — you will routinely work with multiple internal and customer teams to implement our product. For example, you many need to work with the Sales, Product, Eng and Customer Success teams at Convey and the Operations, Logistics, Marketing and Customer Care teams at our customer
  • Excellent oral and written interpersonal skills — you have the ability to present ideas verbally and follow up with clear written communication
  • Fast learner and quick integrator — you grow with new products, new technologies, new customers, new relationships
  • Strong organizational and time management skills — you are comfortable with frequent context switches
  • Positive attitude and passion — you have empathy for customers and want to make them successful
  • Experience with systems of modern commerce companies (web e-commerce platforms, ERP, OMS, WMS) is welcome
  • Experience in retail or supply chain technology is welcome

Technologies We Use

  • Our application stack runs entirely on Docker – front-end and back-end
  • Our infrastructure is 100% Amazon Web Services, including services such as EC2 Elastic Container Service (Docker), Kinesis, SQS, Lambda and Redshift
  • Java and Scala are our languages of choice for long-lived back-end services
  • Python for tooling and data science
  • Postgres is our SQL database of choice
  • PHP when it makes sense

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Contact us at careers@getconvey.com today to learn more.
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