Client Partner

Austin, TX

About Convey’s Customer Success Team

Every single day, our Customer Success Team goes above and beyond for some of the world’s largest businesses building strategic enterprise relationships. From day one of onboarding, our team works hand-in-hand with our clients to understand their businesses and deepen our long-term relationships. Above all, we’re here to use our knowledge of our customers’ goals, our insights from our platform, and our industry experience to deliver product value, become our customers’ advocates, and empower them to succeed within their industries. Learn more about the Convey team.

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Why We Love It Here

We are a passionate team from diverse backgrounds that have come together to build something great. Sure, we have company paid lunches, happy hours and cool events, but the reason we stay committed is that we all genuinely believe in the vision and the character of the team we have assembled.

Our Values

Convey is nothing more than the people here each day. While we all come from vastly different backgrounds and experiences, these following values define all of us and are key to how we are building our team:

  • We relentlessly pursue customer value
  • We thrive on pioneering new ideas
  • We do it the right way

Benefits

Beyond collaborating with a great team, here are more reasons why working here is great:

  • Competitive cash, equity, and benefits
  • Downtown Austin – parking included
  • Fully paid medical, dental and vision, and a 401K program
  • Anti-policy vacation time – take it when you need it

The Role

  • Retain and grow value with our enterprise customers
  • Hands-on implementation support and engagement management
  • Build and maintain strong relationships with our customers’ executive, operational, and ecommerce teams while being their internal advocate
  • Gain a deep understanding of our business goals, and turn data into compelling stories and actionable insights to help customers succeed
  • Track, analyze, and communicate key quantitative metrics and business trends internally and to our customers
  • Work cross-functionally to help build a world-class customer delivery platform

Qualifications

  • 5-7 years of account management, software-as-a-service, or supply chain/logistics experience: managing strategic enterprise relationships, driving key business objectives, and running quarterly business reviews
  • Analytical skills with proven ability to translate data into actionable insights and recommendations for our customers
  • Experience managing forecasts and achieving goals
  • Strong interpersonal skills in person, on the phone, and through email
  • A collaborative individual that can work in a dynamic environment with technical and non-technical teams
  • Bachelor’s Degree

Technologies We Use

  • JIRA & Confluence
  • ClientSuccess
  • Zendesk
  • Salesforce
  • Google Apps Suite
  • MS Office

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Contact us at careers@getconvey.com today to learn more.
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