Between headlines of acquisitions, the retail apocalypse, Amazon HQ(s), autonomous vehicles, and increased carrier rates, 2018 was a busy year for supply chain. As Convey counts down to 2019, we’re counting down our most popular blogs and trends of the year.
Top 7 Supply Chain Blogs of 2018
The Saga of WISMO: Delivery Disasters Bring WISMO to Life
As a tractor trailer travels from Columbus, Ohio to deliver presents, a fire destroys the vehicle — and its contents — in transit. With no way to report the missing packages, the driver and retailer have no way of understanding how many and whose packages have been destroyed. Calls begin pouring into call centers, with customers demanding to know “Where is my order?”
As tensions rise between carriers, shippers, and customers, the chronicles of WISMO begin! Learn how to diagnose if a larger problem in your organization is causing WISMO to increase and become a nuisance.
Read the blog here.
Deliver Higher Lifetime Value with Improved Shipping Experiences
With increasing market volatility and news of death to stores like Toys ‘R Us and Sears this year, generating repeat purchases — and higher lifetime value — will become even more critical to the necessity of long-term growth in 2019. In this blog, go through customer journey through the lens of a supply chain manager, and learn where logistics can make or break the customer experience.
Get a critical understanding on how to master the last mile, including how to:
– Send mass alerts to keep customers informed when there is a delivery issue
– Understand the voice of your customers with feedback on every shipment
– Use CRM data to proactively resolve shipping issues for high-profile customers
Read the blog here.
Reducing Post-Holiday Delivery Delays
If delivery data proved anything this year, it’s that delivery data matters more than ever. We monitored shipping exceptions and feedback following each key holiday this summer — Memorial Day, Fourth of July, and Labor Day, and analyzed our findings.
Read through the data here, and get an understanding of best practices for peak season delivery delays.
Final Mile Delivery with Big Results: Schedule Delivery Appointments
This year, Convey was thrilled to announce a delivery appointment setting feature within its application. Traditionally, delivery appointment setting involves many manual exchanges in data between shippers, carriers, and customers, and they can often result in delivery failures and poor experiences for customers. Learn how to incorporate more automation into the last mile, and increase flexibility in your supply chain.
Learn how to incorporate more automation into the last mile, and increase flexibility in your supply chain for your customers.
The Impacts of NMFC on Customer Experience and Cost
2018 left transportation costs soaring and sent shippers scrambling to re-negotiate contracts. While spot-rates have already started to dip, analysts claim that the peak for transportation costs, due to high capacity, will not arrive until 2020. With UPS and Fedex announcing 4-5% increases in rates for next year, shippers will continue to have to balance rising transportation costs with the increasing demands of customers as they clamor for faster and cheaper shipping.
As negotiations begin, shippers will begin to analyze their carrier performance and accumulate shipping data for their new carrier bids. Get an understanding of how accuracy around factors such as National Motor Freight Classification (NMFC) and Operating Ratio weigh into your pricing evaluation, and how they may impact your customers.
Deep dive into the specifics of NMFC and Operating Ratios.
Ask Me Anything with Jenny Bebout: A Founder’s Story
Convey launched an upgraded exception management tool this year, providing retailers and shippers alike with a comprehensive analysis of in-transit issues and allowing customer care teams to prioritize their own exception resolution workflows.To celebrate the achievement, we sat down with Convey Co-founder, Jenny Bebout, to learn about the company’s beginnings, carrier-shipper relationships, and why shipping data often looks like a black hole for shippers.
With more visibility into shipping data and increase capability to control customer care workflows, Jenny has already seen this tool reduce reactive work for CSRs, resulting in happier customers.
Learn more about Convey’s beginnings and exception management basics here.
Should You Add White Glove Delivery to Your Carrier Mix?
Consumers are increasingly looking online to shop for large-items such as furniture and appliances, and growth in this category jumped by 18.2% this year. As the retail landscape becomes more common and competitive, large-item shippers must differentiate themselves in the last mile to stand out — while navigating the challenges of shipping a large-item in the first place. While many of these items may require appointments and extra steps to get set-up, it’s imperative to ensure that your customers have the optimal choices available.
In this blog, dive into white glove delivery, and how to define the right services according to your product and customer needs.
Read it here.
Between hitting a milestone of processing over 100M shipments and getting recognized in Gartner’s Market Guide for Real Time Visibility, we here at Convey had a wonderful 2018. Here’s to an exciting new year of resolving last mile challenges!