Customer Service & Experience

The Saga of WISMO: Late Peak Season Shipments Plague Customer Care

Now that Black Friday has come and gone, the Customer Care team is busy fielding calls from customers about late peak season shipments. Throughout the day, she keeps hearing that EDDs are moving back, and shipments seem to be stuck in Chicago. When the Head of Customer Care gets a mysterious email from her CEO saying that the same issue is happening to a VIP shopper, she demands to find some answers.

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2018 Holiday Shipping Spotlight

The 2018 holiday shopping season is off to the races with exciting growths in shipments and fast delivery. With 165 million shoppers and a 239% growth in all shipment modes, this peak season is already setting record highs. Discover the statistics.

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The Saga of WISMO: Delivery Disasters Bring WISMO to Life

With carriers off-line, with systems breaking down, antiquated processes straining to keep up, and the echoes of customers screaming for their orders, a spiky creature begins to manifest among the rubble of packages. WISMO is here! Learn about WISMO's antics and the pains that help it multiply.

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Last Mile Delivery: What Shoppers Want & How to Save Retail

With never-ending news of major retail bankruptcies, the word “apocalypse” seemed to echo across every media outlet this year. As brands aim to up-end major competition and ever-rising consumer demands, we asked over 1,500 consumers the how, what, and why of their delivery experiences.

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Partner Program Launched to Help Brands Perfect Last Mile Delivery

With holidays around the corner and customer expectations on the rise, Convey today launched its industry partner program to connect retailers and brands of all sizes with solution providers, carriers and systems integrators who can help them improve and optimize last mile delivery. Convey is announcing inaugural members of the Partner Program that include FLEXE, Sedlak Supply Chain Consultants and Estes Forwarding Worldwide.

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Level Up Your Customer Delivery Experience

As fast and free delivery options continue to weed out competitors, achieving final-mile excellence is the most crucial it has ever been. Use this four-stage maturity model to learn how to improve customer delivery experience.

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