Customer Service & Experience

Your Guide to eTail West 2019

eTail West 2019 will be here before you know it! Check out our guide to the best sessions for learning how to optimize your delivery experience management.

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Infographic: Navigating Peak Season Delivery Obstacles

Peak season 2018 brought retailers their highest sales -- and delivery issues -- yet. See what consumers expect during the holidays, and how top retailers navigated through treacherous obstacles to create seamless delivery while keeping shipping costs low.

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2018 Peak Season Shipping Insights

2018’s Peak Season shattered spending records for retailers. According to Adobe, consumers spent $125.91 Billion online, resulting in an 18.3% increase in online sales compared to the rest of the year. As online holiday shopping reaches an all time high, we’re tracking the latest peak season shipping insights through our customer data and through our annual shopper surveys.

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