Customer Service & Experience

Ask Me Anything with Jenny Bebout: A Founder’s Story

Jenny Bebout, one of Convey's three Founders and Product/UX Lead, just helped to launch Convey's upgraded exception management tool and carrier collaboration features. These new features provide retailers and shippers alike with a comprehensive analysis of transit issues, and they allow shippers to prioritize their own exception resolution workflows. We sat down with Jenny to talk more about her experience as a Co-founder, her thoughts on carrier-shipper relationships, and her contributions to Convey's upgraded exception management tool.

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“Everything came together painlessly.”

“There were 'no surprises' during the implementation. Everything came together painlessly. That is almost unheard of during technology implementations. We are very NPS [Net Promoter Score] driven and we follow up on any NPS detractor. Without a doubt, our number-one complaint has been with delivery. People get angry when their products don't get there on time. The Convey solution provides automated, intelligent delivery choices that optimize the overall decision each time. The solution has helped get products to consumers faster through optimized shipping decision execution and extraordinary delivery communications.”

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Retail Delivery Statistics

Convey has compiled a list of retail delivery statistics, outlining online shopping behavior. Uncover the latest stats here from top retail surveys such as the NRF, UPS, and more.

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Shining a Light on Communication in the Returns Process

With a rise in returned online purchases comes increased anxiety over the returns process itself -- almost 70% said that returning an item they bought online makes them anxious. Uncover the sources causing their anxieties, and discover what factor will make consumers 41% more likely to make another purchase.

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Congressional Hearing: Tech’s Impact on Retail Operations

On March 7, 2018 Convey participated in a congressional hearing reviewing the impact of emerging technology on retail operations and logistics. The goal of this hearing was to brief the house subcommittee on digital commerce and consumer protection on the trends impacting the rise of online shopping and how those trends impact transportation in particular and the rise of various types of risks to consumers as a result.

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Solving Satisfaction: Keys to Reducing Online Returns Anxiety

When ⅔ of shoppers (65.1%) are not likely to make another purchase from a retailer if they have a poor returns experience, the stakes are extremely high for retailers. Download our white paper to learn what 1,500 shoppers said gave them online returns anxieties, as well as how retailers can improve in the future.

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The Ultimate SCOPE Supply Chain Agenda

We are excited to join supply chain leaders at the SCOPE Supply Chain & Procurement Summit 2018 in Chicago on March 18-20 to discuss the latest trends and solutions in fulfillment, delivery, and customer engagement If you would like to meet up with us at the conference, please fill in the form to the right.

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