Posts By: Kirsten Newbold-Knipp

Delivery Experience Management Is Retail’s Last Mile Advantage

Posted February 13th, 2019 by Kirsten Newbold-Knipp & filed under Customer Experience, Retail Supply Chain, Tips and Tricks.

Delivery experience management is retail's last mile competitive advantage

If you’ve not been introduced to Delivery Experience Management (DEM), let me give you […]

Delivery Experience Management is the Future of the Last Mile

Posted February 4th, 2019 by Kirsten Newbold-Knipp & filed under Optimization, Retail Supply Chain.

delivery disaster victim

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get […]

Last Mile Customer Experience Starts with Real-Time Visibility

Posted December 4th, 2018 by Kirsten Newbold-Knipp & filed under Retail Supply Chain, Tips and Tricks.

Gartner last mile customer experience starts with real-time visibility

Last week, tens of millions of Black Friday and Cyber Monday ecommerce orders were shipped, […]

The UK’s State of Delivery: Gartner Supply Chain Conference

Posted October 5th, 2018 by Kirsten Newbold-Knipp & filed under Personalization, Retail Supply Chain.

Last week, at the Gartner Supply Chain Conference, supply chain leaders across EMEA gathered […]

Deliver Higher Lifetime Value with Improved Shipping Experiences

Posted September 19th, 2018 by Kirsten Newbold-Knipp & filed under Personalization, Retail Supply Chain, Tips and Tricks.

deliver higher lifetime value with improved shipping experiences

The customer journey goes beyond purchase. It starts before we buy – with need […]